Free WFM products for your call center at Spreadsheet Scheduler. – Workforward

Free WFM Products

Here at Spreadsheet Scheduler, we offer a small assortment of free products to use in your workforce management.  Feel free to share these products with anyone you want, and let us know of any simple products you would like us to add to our collection.

6 products
A call center capacity plan that let's you see when you need to hire, plan overtime, account for shrinkage. Graphical output. Free product
SS Capacity, Lite
A simple forecasting tool that uses trendline and day of week patterns to develop day of week patterns
SS Trendline
A forecasting methodology that allows you to input daily call volumes in your history that have a holiday in it, and compare the day of week pattern for those days and determine which weeks to use as a part of your day of week pattern for a holiday week, or other special event. Graphical output for easy understanding and decision making. Free
SS Holidays
Free article outlining the main process flow within Workforce Management with details around how to do Capacity Planning, Forecasting, and Scheduling.
Workforce Management Process Flow
An Excel spreadsheet that breaks down how much you are currently spending on costs directly associated with agents, and how much you could be saving (What is your ROI?)
Cost Savings Calculator
Free Tier Package
Free Tier Package