The SS Trendline is a simplified Forecasting tool for those that need to create daily and weekly call volume and Average Handle Time forecasts, but don’t have much historical data to go off of.
Start forecasting your call center with even just a few weeks of historical trending.
Excel interface allows easy copy/pasting of historical data, as well as data linking.
Visualize your historical data.
Exclude holidays and other special days from trending analysis.
Identifies upward and downward trends in your volumes and AHT, and decide what historical data range you want to apply.
Break your weekly volumes into daily volumes using either long term or short term trends.
Our SS Holidays spreadsheet is integrated into this product.
Please note, this forecasting tool is based in Microsoft Excel. You need to own Excel (sold separately) to use this forecasting tool.
If you are looking for a more advanced Forecasting solution and have at least a year of daily volumes, be sure to check out our product, SS Forecaster, which will let you apply yearly seasonality as well as day of month patterns.
To take your daily forecasts from this tool and break it out into half hour intervals, be sure to check out our product, SS Intervals.
Please note, this forecasting tool is based in Microsoft Excel. You need to own Excel (sold separately) to use this forecasting tool.
This product comes with a 19 minute video on call center forecasting and how to use this product.
Upon completing item checkout, item can be downloaded immediately and/or via a link sent to your email address (up to 3 downloads according to licensing. Please reach out to us if you need additional downloads).
