Now is the time to start Forecasting and Scheduling your Small Call Center

Now is the time to start saving money and better hit your service level goals by focusing on how many agents you really need at all your hours of operation and scheduling to it.

Our low cost solutions all come with free training videos of how to both use the product as well as how to apply the product to Workforce Management (WFM) principles.

Even a call center of around 30 agents may very well be spending over $1 million a year on call center agent costs. That leaves a huge amount of savings that you could potentially realize.

Because our unique software products are coded in a programming language buried within Excel, we are able to take advantage of Excel’s stability and flexibility while creating low cost forecasting and scheduling solutions with a familiar look and feel.

Be sure to check out our recommended products below to start forecasting and scheduling your call center, and our list of product packages here:

Some other locations you might want to check out are our Main Page, our WFM Process Flow, and an ROI sheet to see how much you could be saving at SpreadsheetScheduler.com

A very accurate forecasting methodology that allows you to trend your year over year historical data, and determine which years in your history that you would like to use in your forecast. Graphical output for easy understanding and ability to catch trends.

The Forecaster

This WFM scheduling software and Excel spreadsheet is designed for small call centers and helps you to create call center agent schedules. This powerful mix between a software program and an Excel spreadsheet allows you to create and assign agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage. Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what tim

The Scheduler

Basic Tier Package